• Terms and conditions

      This website (www.k-k.bg) is owned by Kolev & Kolev AD., a company with its registered office 2-8 Arh.Petko Momchilov Str., Sofia 1397, Bulgaria, registered with VAT number BG 205 365 542.

      This website and related services are made available to you pursuant to the following Terms and Conditions ("T&Cs") and any other rules on our website. Please read these T&Cs carefully before placing any orders on this website. We recommend to keep a copy of these T&Cs for future reference. By accessing and using this website you agree to these T&Cs, including any changes. If you do not wish to agree to these T&Cs, please do not further access and /or use this website. For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to such a campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these T&Cs, these T&Cs shall prevail.

      In particular, we wish to draw your attention to our policies relating to the terms of purchase within these T&Cs and our Privacy Policy. If you are under 18, you must inform your parent or guardian about these T&Cs and they must signify their acceptance of these T&Cs and Privacy Policy before you register to use this website or any of this website's services. We only accept orders from those over 18.

      Kolev & Kolev Ltd reserves the right to amend, modify and/or replace all or part of this website and the information and materials contained on it, as well as these T&Cs. Please check these T&Cs periodically for changes or modifications.

      Purchase conditions

      Stock

      The availability of our products is in real time, meaning that it is possible that selected products may not be in stock. The online web shop of Kolev & Kolev Ltd does not accept any responsibility for any lack of stock of any of the models displayed.

      Please note that our products change every season.

      Please note that items in your shopping cart are not reserved and may be purchased by another customer.

      Order Confirmation

      Once you have made your choice and your order has been placed, you will receive an e-mail message from Kolev & Kolev Ltd confirming that your order has been registered (order confirmation). This order confirmation will, among others, include information such as identification of the item(s) purchased, the total price (including VAT and shipment costs) and the delivery details.

      If you made an error when placing your order, please contact our Customer Service Helpline who will be happy to assist you. However, please always make sure to review your order before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping address or credit card information, or change or delete items in your shopping cart.

      Failure to receive this message may be due to a temporary communications problem with the network or a mistake in writing the e-mail address given. In both cases, please contact our Customer service at info@k-k.bg. We reserve the right not to accept your orderin the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item or that the item ordered is out of stock. In the event that ordered items are out of stock, you shall be informed by e-mail and any payments will be refunded if the payment was already processed. We will not be liable to you or any third party by reason of our withdrawing any merchandise from this website whether or not that merchandise has been sold; removing, screening or editing any materials or content on this website, refusing to process a transaction.

      Pricing policy

      Prices shown on this website are in EUROs (€) and include all applicable taxes, with the exception of those that are expressly excluded. All prices and offers remain valid as advertised from time to time. The price of a product displayed on this website at the time the order is submitted will be honored. Kolev & Kolev AD will not be responsible for any special duties, custom duties or additional costs for deliveries. Kolev & Kolev AD reserves the right to modify its retail prices at any time, except for orders that already have been made.

      Payment methods and security

      We accept orders at any time, 24 hours a day, every day of the week.

      Kolev & Kolev AD will only accept payments made by using credit or debit cards, electronic payment systems as shown on the payment page. No other form of payment other than those mentioned before will be accepted.

      You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Kolev & Kolev AD, we will not be liable for any delay or non-delivery.

      We take all reasonable care to make this website secure. In order to ensure secure payment transactions, Kolev & Kolev AD uses a secured payment system. This means that all confidential data (e.g. credit card number and expiry date) are encrypted and transmitted directly to a secured server.
      Furthermore, we will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this website.

      Kolev & Kolev Ltd. will not accept any responsibility for delays in delivering merchandise resulting from lack of authorization by the bank.
      Multiple orders will be shipped once all of the items are available. No partial shipments will be made.

      Purchase guarantee

      We will only be able to fulfill an order if the delivery address is a usual place of residence or place of employment.

      Each product is accompanied by the following details:

      • Name of the model
      • Image of the model
      • Sizes
      • Materials
      • Price in Euro with included VAT

      Kolev & Kolev Ltd aims to display the colors of its shoes as closely as possible to the actual color. However, the color of the shoes may be subject to variations depending on the quality of the monitor of your computer. For this reason, Kolev & Kolev Ltd cannot guarantee that the colors shown on your monitor are an exact reproduction of the original.

      Special offers, promotions and discounts will be valid until the indicated date or no further stock remains whichever is the earliest.

      Deliveries

      Dispatch times are as follows:

      • In stock: 24 to 48 hours.
      • Items are dispatched Monday to Friday, excluding bank holidays. The delivery time is between 7 and 15 working days after dispatch.

      In order to prevent problems with deliveries (incorrect addresses, not finding anyone at the address) the corresponding form must be filled in correctly, especially the box with a contact telephone number.

      Cancellation of orders

      You may cancel your order(s) at any time before your order(s) has been sent and receive a full refund. If your order has been sent (i.e. has already left our warehouses) you will have to wait until the order is delivered to you before you can cancel the order, although any such cancellation is subject to certain terms and conditions (see "Returns and exchanges").

      Returns and exchanges

      If you are not satisfied after receiving your order, you have a period of 7 days from the date of receipt to return or exchange the item(s). In order to

      return or exchange an order, you must check that it meets the following criteria:

      • the product must not have been used.
      • the product must be returned in the condition in which it was sent, in the original packaging
      • the product must be delivered to our offices (see address below).

      When sending items for return or exchange the products should be packaged in their original box, and sent by ordinary certified mail to the address as indicated below (and also during the return process).

      Returns and exchanges may be made through our E-shop. You should return your items to:
      Kolev & Kolev AD
      2-8 Arh.Petko Momchilov Str.
      Sofia 1397
      Bulgaria
      Exchange

      In the case of exchanges, the purchaser is responsible for all delivery and collection costs. Cash on delivery returns will not be accepted under any circumstances.

      Once we have received the item(s), we will send you the new size or model(s), using the same service as for the original purchase. You will have to pay the transport back and the transport for the new pair.

      Contact

      If you have any queries, doubts, claims or suggestions about your order or purchasing via the Internet, you may send us an e-mail to: info@k-k.bg or by telephone: (+359) 2 9589509

      Intellectual Property Rights

      All intellectual property rights (including copyright, patents, trademarks, trade names, database rights and design rights) to all of the information and material (including all text logos, graphics and software) provided through this website shall remain the property of Kolev & Kolev Ltd or its associated companies, or are used with the consent of the relevant rights holders, and are explicitly reserved.

      Your use of this website and its contents grants no rights or transfer to you in relation to any copyright, designs, trademarks and any other intellectual property rights relating to the Content (as described in the Content section below), including Kolev & Kolev Ltd software and all HTML and other codes contained in this website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions.

      You are permitted to use the Content only as expressly authorized by Kolev & Kolev Ltd and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purpose of viewing the Content for your own personal use.

      Content

      In addition to the intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Although care has been taken to ensure the accuracy of the information and materials on this website, CAMPER does not guarantee that the Content on this website is up-to-date , complete and accurate or that the Content is free of any defects, errors and/or viruses. Furthermore, Kolev & Kolev Ltd does not guarantee that such defects, errors and/or viruses will be remedied or deleted. Moreover, Kolev & Kolev Ltd reserves the right to interrupt accessibility to this website for maintenance or updating processes. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

      No commercial use

      This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

      Your activity

      You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&Cs, we may deny you access to this website on a temporary or permanent basis.

      Limits on our liability

      In no event shall Kolev & Kolev AD be liable for any direct and indirect loss, damage or expense - irrespective of the manner in which it occurs - which may be suffered due and/or pursuant to your use of this website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.
      The clause above does not exclude or limit the liability of Kolev & Kolev AD for anything for which liability cannot be excluded or limited by law.

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